1.    Clerk/Receptionist

2.    Certifier

3.    WIC Coordinator

4.    RD/Nutritionist

5.    Breastfeeding Coordinator

6.    Leadership/Supervision

7.    Other Staff Position

General guidelines for Individual Excellence may include:
(please reflect in the nomination)

·       Provides quality client services through excellence in practice;

·       Skilled in functional aspects of practice, i.e., nutrition assessment, motivation interviewing, behavior change, counseling, computer savy, customer service, multi-tasking, group facilitation for nutrition education, accessing community resources, etc.;

·       Motivates and inspires the people around them to accomplish more;

·       Inspires a high level commitment from others;

·       Demonstrates creativity in practice - in nutrition education, breastfeeding promotion, clinic flow and environment, staff morale and recognition;

·       Active and innovative in problem solving with clients and colleagues and clinic;

·       Treats others with respect, and encourages and openly considers feedback;

·       Actively shares responsibility, authority, information and credit when working towards the achievement of a goal;

·       Takes prompt decisive action to resolve issues quickly and effectively;

·       Communicates in a manner which is fair, straightforward, honorable and open;

·       Accomplishments exceed usual work expectations;

·       Sets a high standard of integrity by leading through example and maintains high personal standards.

“Other Staff Position” category includes those staff whose work is essential in the day-to-day operations of WIC, but who don’t fit into the other individual award categories.  Examples include:  administrative assistants, warehouse staff, trainers, administrative coordinators and managers, & other administrative technical support type staff.

Exceptional Teamwork: Presented to a clinic or an agency team who have demonstrated extraordinary teamwork and camaraderie.

  General guidelines may include:
 

·       Staff help each other identify areas of improvement and then implement them;

·       Staff are courteous and respectful to each other;

·       Nomination provides an example of a project the team worked on together that resulted in a significant improvement in client services. 

Creative Nutrition Education: Presented to a clinic where team members worked together to develop creative innovative ways to provide nutrition education opportunities for clients. 

·       Delivers information in a culturally-sensitive and meaningful way;

·       Achieves positive health outcomes (e.g. improvement in eating and/or lifestyle-related behaviors; positive client feedback);

·       Uses client-centered approaches and methods;

Nutrition education permeates entire site, influencing staff as well as WIC clients, and extending into the community where possible.

Innovative Breastfeeding Promotion & Support Activities:  Presented to a clinic where team members worked together to develop creative innovative ways to provide breastfeeding promotion & support activities or events for clients. 

General guidelines may include: 

• Delivers information in a culturally-sensitive and meaningful way;

·       Achieves positive health outcomes (e.g. increases breastfeeding duration, positive client feedback)

·       Uses client-centered approaches and methods;

·       Provides leadership, promotion, and support in the community as well as with clients
 

Outstanding Community Partner: Presented to a non-WIC community group, organization, or individual for their collaboration and partnership with the WIC community. 

General guidelines may include:

·       Advocate for anti-hunger and nutrition issues and programs;

·       Demonstrates generosity, a giving spirit, graciousness, and commitment;

·       Partnership has a positive impact on the health and well-being of WIC families, staff, projects, and communities;

·       Partnership results in outcomes that wouldn’t have necessarily been achievable without the partnership

·       Commitment and ability to “build bridges” that celebrate our differences

·       Inspires others to service

Outstanding Retailer: Presented to a retailer who provides extraordinary customer service to the WIC community.  

General guidelines may include:

·       Demonstrates outstanding customer service in support of the mission of the Washington WIC Program;

·       Works to uphold and ensure the integrity of the WIC Program;

·       Provides exemplary customer service everyday;

·       Exceeds the expectations of WIC clients and staff;

·       Has effectively and efficiently corrected something that has gone wrong;

·       Demonstrates creativity or resourcefulness in assisting clients;

·       Develops new and efficient ways to solve customer service problems;

·          Responds in an unusually fast or efficient manner